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Privacy Policy

Effective Date: [2/20/2026]
Practice Name: Olive and Ash Counseling
Website: [www.oliveandashcounseling.com]

 

1. Our Commitment to Your Privacy

At Olive and Ash Counseling, your privacy matters deeply. We are committed to protecting your personal information and maintaining the confidentiality and trust that are foundational to the counseling relationship.

This Privacy Policy explains how information is collected, used, and protected through this website.


2. Information We Collect

We may collect the following types of information through this website:

Personal Information You Provide

When you complete a contact form, schedule an appointment, or communicate with us, you may provide:

  • Name

  • Email address

  • Phone number

  • General inquiry information

Please do not submit sensitive clinical or highly personal information through the website.

Automatically Collected Information

Like most websites, we may collect limited technical information such as:

  • IP address

  • Browser type

  • Pages visited

  • Date and time of visit

This information is used to improve website functionality and user experience.


3. How Your Information Is Used

Information collected through the website may be used to:

  • Respond to inquiries

  • Schedule consultations or appointments

  • Improve website performance

  • Communicate about services

Your information will never be sold, rented, or shared for marketing purposes.


4. Confidentiality and Counseling Records

If you become a client of Olive and Ash Counseling, your protected health information (PHI) will be governed by:

  • HIPAA regulations

  • Texas state law (if applicable)

  • The Notice of Privacy Practices provided during intake

This website Privacy Policy applies only to information collected through the website — not to your clinical records.


5. Email and Electronic Communication

While reasonable safeguards are used, email and website contact forms are not fully secure.

By contacting Olive and Ash Counseling electronically, you acknowledge:

  • There are inherent risks in electronic communication

  • Confidentiality cannot be guaranteed prior to establishing a therapeutic relationship

Once services begin, secure communication methods will be outlined in your intake paperwork.


6. Telehealth Platforms

If telehealth services are provided, they are conducted through HIPAA-compliant platforms designed to protect privacy.

However, all electronic communication carries some level of risk. These risks are explained further in your informed consent documentation.


7. Cookies and Analytics

This website may use cookies or similar tracking technologies to:

  • Improve website functionality

  • Analyze traffic patterns

  • Enhance user experience

You may disable cookies through your browser settings if you prefer.


8. Third-Party Services

This website may use third-party services such as:

  • Scheduling platforms

  • Secure client portals

  • Website hosting providers

These services may collect information according to their own privacy policies. Olive and Ash Counseling carefully selects providers that prioritize privacy and security.


9. Data Security

Reasonable administrative, technical, and physical safeguards are used to protect personal information collected through this website.

However, no method of electronic transmission or storage is 100% secure.


10. Your Rights

You may:

  • Request information about the personal data you have submitted

  • Request correction of inaccurate information

  • Request deletion of website-submitted information (unless required to retain for legal reasons)

Requests can be made using the contact information below.


11. Children’s Privacy

This website is not directed toward children under the age of 13. We do not knowingly collect personal information from children through this website.


12. Updates to This Policy

Olive and Ash Counseling reserves the right to update this Privacy Policy at any time. Updates will be reflected by revising the effective date above.


13. Contact Information

If you have questions regarding this Privacy Policy, please contact:

Olive and Ash Counseling
 [PO Box 1732, Friendswood, TX 77549]
 [346-812-6148]
 [info@oliveandashcounseling.com]
 [www.oliveandashcounseling.com]

NOTICE OF COMPLAINT PROCESS

The Texas Behavioral Health Executive Council (BHEC) investigates and prosecutes professional misconduct committed by marriage and family therapists, professional counselors, psychologists, psychological associates, social workers, and licensed specialists in school psychology. Although not every complaint against or dispute with a licensee involves professional misconduct, the Executive Council will provide you with information about how to file a complaint. The Texas BHEC website is www.bhec.texas.gov. You may also call 1-800-821-3205 for more information. This notice is provided in accordance with Rule 884.31 of the Texas Behavioral Health Executive Council located in the George H.W. Bush State Office Building at the following address:
1801 Congress Ave., Ste. 7.300, Austin, Texas 78701.