--- title: Privacy Policy | Data Collection, Usage, and Retention | Olive & Ash Counseling description: Discover how we collect, use, and protect your personal data while providing our services. Understand your privacy rights with our comprehensive Privacy Policy. image: https://www.oliveandashcounseling.com/hubfs/Olive%20%26%20Ash%20Individual%20Reflecting%20Calmly%20by%20a%20Window.jpg --- [Skip to content](https://www.oliveandashcounseling.com/privacy-policy#main-content) - [ Call Today: (346) 812-6148](tel:3468126148) - [ office@oliveandashcounseling.com](mailto:office@oliveandashcounseling.com) [![Olive & Ash Primary Logo](https://www.oliveandashcounseling.com/hubfs/Olive%20%26%20Ash%20Primary%20Logo.svg) ![Olive & Ash Primary Logo](https://www.oliveandashcounseling.com/hubfs/Olive%20%26%20Ash%20Primary%20Logo.svg)](https://www.oliveandashcounseling.com?hsLang=en) [Book Appointment](https://melissa-anderson6957.clientsecure.me) - [About](https://www.oliveandashcounseling.com/about) - [Our Practice](https://www.oliveandashcounseling.com/about) - [Melissa Anderson](https://www.oliveandashcounseling.com/melissa-anderson) - [Marcus Curry](https://www.oliveandashcounseling.com/marcus-curry) - [Angela Navarro](https://www.oliveandashcounseling.com/angela-navarro) - [Services](https://www.oliveandashcounseling.com/services) - [All Services](https://www.oliveandashcounseling.com/services) - [Disclosure Intensive](https://www.oliveandashcounseling.com/disclosure-intensive) - Resources - [Careers](https://www.oliveandashcounseling.com/careers) - [Blog](https://www.oliveandashcounseling.com/blog) - [Contact](https://www.oliveandashcounseling.com/contact) # **Privacy Policy** **Effective Date:** \[2/20/2026\] **Practice Name:** Olive and Ash Counseling **Website:** \[www.oliveandashcounseling.com\] --- ## **1. Our Commitment to Your Privacy** At Olive and Ash Counseling, your privacy matters deeply. We are committed to protecting your personal information and maintaining the confidentiality and trust that are foundational to the counseling relationship. This Privacy Policy explains how information is collected, used, and protected through this website. --- ## **2. Information We Collect** We may collect the following types of information through this website: ### **Personal Information You Provide** When you complete a contact form, schedule an appointment, or communicate with us, you may provide: - Name - Email address - Phone number - General inquiry information Please do not submit sensitive clinical or highly personal information through the website. ### **Automatically Collected Information** Like most websites, we may collect limited technical information such as: - IP address - Browser type - Pages visited - Date and time of visit This information is used to improve website functionality and user experience. --- ## **3. How Your Information Is Used** Information collected through the website may be used to: - Respond to inquiries - Schedule consultations or appointments - Improve website performance - Communicate about services Your information will never be sold, rented, or shared for marketing purposes. --- ## **4. Confidentiality and Counseling Records** If you become a client of Olive and Ash Counseling, your protected health information (PHI) will be governed by: - HIPAA regulations - Texas state law (if applicable) - The Notice of Privacy Practices provided during intake This website Privacy Policy applies only to information collected through the website — not to your clinical records. --- ## **5. Email and Electronic Communication** While reasonable safeguards are used, email and website contact forms are not fully secure. By contacting Olive and Ash Counseling electronically, you acknowledge: - There are inherent risks in electronic communication - Confidentiality cannot be guaranteed prior to establishing a therapeutic relationship Once services begin, secure communication methods will be outlined in your intake paperwork. --- ## **6. Telehealth Platforms** If telehealth services are provided, they are conducted through HIPAA-compliant platforms designed to protect privacy. However, all electronic communication carries some level of risk. These risks are explained further in your informed consent documentation. --- ## **7. Cookies and Analytics** This website may use cookies or similar tracking technologies to: - Improve website functionality - Analyze traffic patterns - Enhance user experience You may disable cookies through your browser settings if you prefer. --- ## **8. Third-Party Services** This website may use third-party services such as: - Scheduling platforms - Secure client portals - Website hosting providers These services may collect information according to their own privacy policies. Olive and Ash Counseling carefully selects providers that prioritize privacy and security. --- ## **9. Data Security** Reasonable administrative, technical, and physical safeguards are used to protect personal information collected through this website. However, no method of electronic transmission or storage is 100% secure. --- ## **10. Your Rights** You may: - Request information about the personal data you have submitted - Request correction of inaccurate information - Request deletion of website-submitted information (unless required to retain for legal reasons) Requests can be made using the contact information below. --- ## **11. Children’s Privacy** This website is not directed toward children under the age of 13. We do not knowingly collect personal information from children through this website. --- ## **12. Updates to This Policy** Olive and Ash Counseling reserves the right to update this Privacy Policy at any time. Updates will be reflected by revising the effective date above. --- ## **13. Contact Information** If you have questions regarding this Privacy Policy, please contact: Olive and Ash Counseling \[PO Box 1732, Friendswood, TX 77549\] \[346-812-6148\] \[info@oliveandashcounseling.com\] \[www.oliveandashcounseling.com\] > "Melissa has truly helped me through some of the hardest seasons of my life. She has always made me feel safe, understood, and genuinely cared for. She has helped me find my voice and start trusting myself again. Even after years, big moves, and life changes, she has continuously shown kindness and support. I’m so incredibly grateful for her and can’t recommend her enough!" ##### Former Client ★★★★★ > "Melissa, I want to sincerely thank you for being such a compassionate and supportive therapist. With your guidance, and through God’s grace, I have experienced forgiveness, healing, and a confidence in myself that I never knew I had. I am truly grateful for the role you have played in my journey. I feel that God has restored me and brought healing to the hurt I carried for so long." ##### Former Client ★★★★★ > "Melissa has made such a massive impact on my life. She truly saved me from so much and helped me grow as a person, mom, and wife. She helped me grow in my faith, as well. She has been a monumental part of my healing and I'm so very grateful for her and the care and love she gave me." ##### Former Client ★★★★★ ##### Quick Links Quick Links - [About](https://www.oliveandashcounseling.com/about) - [Services](https://www.oliveandashcounseling.com/services) - [Careers](https://www.oliveandashcounseling.com/careers) - [Contact](https://www.oliveandashcounseling.com/contact) - [Schedule](https://melissa-anderson6957.clientsecure.me) ##### Get in Touch Get in Touch Text or Call: [(346) 812-6148](tel:3468126148) [office@oliveandashcounseling.com](mailto:office@oliveandashcounseling.com) 306 S Friendswood Dr, Suite 200 Friendswood, TX 77546  ###### [Why Am I Still Triggered? Understanding Trauma Responses in Relationships](https://www.oliveandashcounseling.com/blog/why-am-i-still-triggered-understanding-trauma-responses-in-relationships?hsLang=en) You thought you were doing better. Maybe weeks or months have passed since the betrayal, conflict,... ###### [Can Couples Counseling Really Save a Damaged Relationship?](https://www.oliveandashcounseling.com/blog/can-couples-counseling-save-a-damaged-relationship?hsLang=en) Many couples wait too long before seeking help. By the time they enter counseling, resentment and... [![Olive & Ash Primary Logo](https://www.oliveandashcounseling.com/hubfs/Olive%20%26%20Ash%20Primary%20Logo.svg)](https://www.oliveandashcounseling.com?hsLang=en) - [Privacy Policy](https://www.oliveandashcounseling.com/privacy-policy) - [Terms & Conditions](https://www.oliveandashcounseling.com/terms-and-conditions) - [No Surprises Act Notice](https://www.oliveandashcounseling.com/no-surprises-act-notice) © 2026 Olive & Ash Counseling ###### NOTICE OF COMPLAINT PROCESS The Texas Behavioral Health Executive Council (BHEC) investigates and prosecutes professional misconduct committed by marriage and family therapists, professional counselors, psychologists, psychological associates, social workers, and licensed specialists in school psychology. Although not every complaint against or dispute with a licensee involves professional misconduct, the Executive Council will provide you with information about how to file a complaint. The Texas BHEC website is www.bhec.texas.gov. You may also call 1-800-821-3205 for more information. This notice is provided in accordance with Rule 884.31 of the Texas Behavioral Health Executive Council located in the George H.W. Bush State Office Building at the following address: 1801 Congress Ave., Ste. 7.300, Austin, Texas 78701.